Refund and Return Policy
At Flexn, every piece is crafted with intention—from timeless essentials to bold, exclusive designs. Customer satisfaction is important to us, and this Returns & Refund Policy is designed to ensure transparency and fairness for both our customers and our team. It outlines the terms and conditions under which returns, exchanges, and refunds may be accepted, and by placing an order on our website, you agree to the terms stated below.
Returns & Exchanges
We have a 2-day return policy (In case of a damaged item received); you have 2 days after receiving your item to request a return.
To be eligible, your item must be unused, unworn, with tags, in its original packaging, and you must have the receipt or proof of purchase.
To start a return, contact us at flexnfashion@gmail.com
If your return is accepted, we’ll send you instructions. Items sent back without prior approval will not be accepted.
Reverse pickup is available only in select locations. In unserviceable areas, customers may be requested to self-ship the product.
Shipping charges (applicable) are non-refundable.
If a replacement/exchange is approved, the new item will be delivered to your registered address within 3-7 working days from the date of approval
Received a Damaged or Missing Product?
An unboxing video is mandatory to process any claims for damaged or missing items.
Share the video within 48 hours of delivery via email.
Without an unboxing video, we will not be able to process return/refund requests for such cases.
1. Eligibility for Returns
Returns will be accepted only if all of the following conditions are met:
The product is unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging are intact.
The return request is initiated within 7 days from the date of delivery.
The product is not damaged, altered, or missing parts for reasons not attributable to Flexn.
Flexn reserves the right to refuse returns that do not meet the above criteria.
2. Non-Returnable & Non-Refundable Items
The following items are not eligible for return, exchange, or refund:
Innerwear, lingerie, swimwear, socks, masks, or any intimate or sanitary apparel (due to hygiene and safety reasons).
Items marked as Final Sale, Clearance, or Non-Returnable at the time of purchase.
Products showing signs of wear, wash, alteration, odour, stains, damage, or misuse.
Products returned without original tags or packaging.
Additional non-returnable items:
Gift cards
Accessories
3. Return Request Process
To initiate a return, customers must contact us at [flexnfashion@gmail.com] with the order ID and reason for return.
Share images or videos if requested for verification.
Obtain approval before shipping the product back.
Returns sent without prior authorisation may not be accepted.
4. Return Pickup & Shipping
Reverse pickup will be arranged subject to serviceability and operational feasibility.
If reverse pickup is unavailable, the customer may be required to self-ship the product.
Return shipping charges are non-refundable, except in cases of incorrect or defective products shipped by Flexn.
5. Inspection & Approval
All returned products are subject to inspection upon receipt at our facility.
Acceptance or rejection of a return will be solely at the discretion of Flexn.
Flexn reserves the right to reject returns that fail quality checks.
Customers will be notified via email regarding the status of their return.
6. Refund Policy
Once approved, refunds will be processed within 5–7 business days.
All refunds will be issued to the payment method used for the original purchase.
The time taken for the refund to reflect in your account may vary depending on your bank, UPI service, or payment provider.
Flexn is not responsible for delays caused by banks or third-party payment gateways.
7. Cash on Delivery (COD) Orders
Refunds for COD orders will be processed via UPI or bank transfer only.
Customers must provide accurate payment details; Flexn will not be liable for delays due to incorrect information.
8. Exchanges
The fastest way to get what you want is to return the item you have (if eligible). Once the return is accepted, you can place a new order using your store credit/coupon code.
Exchanges are subject to stock availability.
If an exchange item is unavailable, Flexn may offer a refund or store credit at its discretion.
Exchange requests must comply with the same eligibility criteria as returns.
9. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product
Notify us within 48 hours of delivery.
Provide clear images or videos for verification.
After verification, Flexn will arrange a replacement or refund at no additional cost.
Failure to report the issue within the specified timeframe may result in the request being rejected.
10. Order Cancellations
Orders can be cancelled only before dispatch.
Once shipped, cancellations are not permitted, and the standard return policy applies.
11. Limitation of Liability
Flexn shall not be liable for
Minor variations in colour, texture, or appearance due to lighting, photography, or screen resolution.
Delays or failures caused by circumstances beyond our reasonable control.
12. Policy Updates
Flexn reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
13. Contact Information
For any queries regarding returns, refunds, or exchanges, please contact:
We’ve Got Your Back
We’re a small team obsessed with quality, and your trust fuels us. If there’s ever a hiccup, reach out — we’re here to help.
Email: flexnfashion@gmail.com
Thank you for being part of the FLEXN movement. Stay bold.